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D-MED Corporation has proven time and again that a well-trained staff is the basis for an effective business office operation.
D-MED Corporation can provide one-on-one training, and/or, group sessions for the Admissions/Registration and Business Office Department. In addition, the facility can be provided with appropriate forms and generic policies and procedures.
D-MED Corporation can provide on-site training for the facility's staff in the following areas:
- Registration procedures
- Scheduling
- Asking for up-front deposits
- Reviewing claims for accurate information required for claims processing
- Training collection staff on developing a proficient follow-up tickler system (manual or automated)
- How to overcome obstacles from insurance companies
- Resolving, working and controlling the Medicare RTP Claims
- Develop methods for control of medical records and other information requests
- Reviewing and controlling the unbilled report
- How to perform thorough consistent follow-up
- Registration and collection Quality Assurance
If the facility wishes, D-MED Corporation will review various Remittance Advices and Explanation of Benefits to determine why claims are being denied or rejected, and determine the source and recommend resolutions.
D-MED Corporation can also perform a staffing analysis based on volumes and productivity standards to determine if the number of staff is adequate to perform the billing, insurance follow-up and collection functions.
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